Privacy Policy

1. Information We Collect

We may collect the following types of information when you use Zooli:

• Account details such as your name, email address, phone number, and profile information.
• Profile content such as your profile photo, city, and seller-related information.
• Listing content such as ad titles, descriptions, prices, images, categories, and location details.
• Messages and chat content you send through the app.
• Usage information such as searches, views, favorites, and app interactions.
• Device and technical information such as device model, operating system, app version, log data, and identifiers.
• Location data, if you choose to enable location access.
• Payment-related information, if you use paid or promotional features.

2. How We Use Information

We use the information we collect to:

• Create and manage user accounts.
• Allow users to publish, edit, and manage marketplace listings.
• Enable communication between buyers and sellers.
• Provide search, recommendations, and location-based features.
• Maintain safety, security, fraud prevention, and abuse detection.
• Send notifications related to messages, account activity, and service updates.
• Improve performance, user experience, and functionality of the platform.
• Comply with legal obligations and enforce our Terms and policies.

3. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

• With other users when necessary to complete a marketplace interaction, such as displaying your name or contact details in a chat or listing.
• With service providers that help us operate the app, such as hosting, analytics, authentication, messaging, and cloud storage providers.
• When required by law, regulation, legal process, or government request.
• To protect the rights, safety, and property of Zooli, our users, or others.
• In connection with a business transfer, merger, acquisition, or reorganization, where allowed by law.

4. Data Storage and Security

Zooli uses secure technologies and industry-standard safeguards to store and protect user information. Depending on the feature used, we may rely on trusted services such as Firebase Authentication, Firestore, and related Google services.

We use reasonable technical and organizational measures to protect your information, but no method of transmission or storage is completely secure.

5. Data Retention

We keep your information for as long as your account is active or as needed to provide our services. We may also retain certain data where necessary to comply with legal obligations, resolve disputes, prevent fraud, enforce our agreements, or maintain platform safety.

6. Your Choices and Rights

You may be able to:

• Update or delete your account information.
• Change notification preferences on your device or in the app.
• Remove or manage your listings.
• Request deletion of your data, subject to legal or operational retention requirements.
• Disable location access through your device settings.

7. Notifications and Location

We may send push notifications related to account activity, messages, reminders, and platform updates. You can disable push notifications through your device settings at any time.

If location access is enabled, we may use it to improve search results, show nearby listings, and enhance your experience. You can disable location access whenever you choose.

8. Third-Party Services

We may use trusted third-party services to help operate Zooli. These providers may process information according to their own privacy policies and terms. We encourage you to review the privacy practices of any third-party services used by the app.

9. Children’s Privacy

Zooli is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can review and take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify users through the app, email, or another suitable method. Your continued use of Zooli after changes are posted means you accept the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details below.